3 min read
Colin McArdle: 15-Sep-2021 16:06:43
In this four-part HR health check series which we will run over the coming weeks, we consider four issues that businesses commonly experience around their people-driven processes and discuss ways they can be dealt with. In the first instalment, we...
Colin McArdle: 03-Sep-2021 16:14:47
I recently joined David Elliott from The Owners' Club on Owners' Club TV to discuss how companies are overcoming challenges to growth post Brexit and Covid.
2 min read
Colin McArdle: 03-Sep-2021 10:18:59
The business is growing and the teams are expanding - great news! However, you realise that now is the time to appoint a new manager. The chosen candidate is obvious; it has to be the highest performing technical expert in the team. After all, if they...
1 min read
Rachel Ayre: 19-Aug-2021 10:27:04
We're delighted to announce further expansion of our senior leadership in the appointment of Richard O’Mara as Partner for Time Consulting Group.
6 min read
Colin McArdle: 16-Aug-2021 10:39:37
In the world of conveyancing, fixed fees are paid for purchase transactions or completed sales, therefore time spent on activities that add no value to these transactions will eat into the profit a company earns.
In the world of Lean, we call this...
3 min read
Colin McArdle: 13-Aug-2021 11:55:58
Many organisations are still reluctant to embrace AI and automation, despite the huge benefits digital transformation can unlock.
Process and workflow automation increases efficiency, reduces cost, minimises error and improves the experience for...
3 min read
Colin McArdle: 12-Aug-2021 15:58:08
The problem with most inefficient processes is that business leaders significantly underestimate how much that particular inefficiency is costing them.
It’s too easy to ignore the bigger picture and stick with an “it’s not perfect, but it works” attitude.
7 min read
Colin McArdle: 12-Aug-2021 13:39:16
You can have the best service offering in the world, but if your team and organisation isn't up to scratch, you’re never going to deliver on your promise.
If you struggle to attract good people, have high attrition rates, or are constantly dealing with...
5 min read
Colin McArdle: 11-Aug-2021 11:46:33
Lean has a long history in manufacturing, but over the last couple of decades, we’ve seen it increasingly applied to the service industry.
Lean is about looking at processes from the customer’s perspective and taking out ‘waste’ - activities that add no...
1 min read
Colin McArdle: 01-Jul-2021 11:29:40
With a raft of technologies available enabling ‘click and buy’, selling services or products has never been easier. So why are we still experiencing poor service?
Like me, I’m sure you have faced the same frustration of wanting to make a quick and simple...
