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HR Health Check: Part 1 - Dealing with client demand

3 min read

HR Health Check: Part 1 - Dealing with client demand

In this four-part HR health check series which we will run over the coming weeks, we consider four issues that businesses commonly experience around their people-driven processes and discuss ways they can be dealt with. In the first instalment, we...

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Overcoming challenges to growth post-Brexit and Covid

Overcoming challenges to growth post-Brexit and Covid

I recently joined David Elliott from The Owners' Club on Owners' Club TV to discuss how companies are overcoming challenges to growth post Brexit and Covid. 

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Is your line management recruitment and selection process fit for the future?

2 min read

Is your line management recruitment and selection process fit for the future?

The business is growing and the teams are expanding - great news! However, you realise that now is the time to appoint a new manager. The chosen candidate is obvious; it has to be the highest performing technical expert in the team. After all, if they...

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Time Consulting Group welcomes new Partner to oversee aviation vertical

1 min read

Time Consulting Group welcomes new Partner to oversee aviation vertical

We're delighted to announce further expansion of our senior leadership in the appointment of Richard O’Mara as Partner for Time Consulting Group. 

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Improving productivity by identifying waste

6 min read

How identifying waste can improve productivity in your conveyancing company by 30%

In the world of conveyancing, fixed fees are paid for purchase transactions or completed sales, therefore time spent on activities that add no value to these transactions will eat into the profit a company earns. 

In the world of Lean, we call this...

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Automating workflows

3 min read

Increase capacity in your conveyancing firm by up to 30% through digital transformation

Many organisations are still reluctant to embrace AI and automation, despite the huge benefits digital transformation can unlock. 

Process and workflow automation increases efficiency, reduces cost, minimises error and improves the experience for...

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Is an outdated onboarding process driving customers away and costing conveyancers money?

3 min read

Is an outdated onboarding process driving customers away and costing conveyancers money?

The problem with most inefficient processes is that business leaders significantly underestimate how much that particular inefficiency is costing them.

It’s too easy to ignore the bigger picture and stick with an “it’s not perfect, but it works” attitude.

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How to create high performing legal teams

7 min read

How to create high performing legal teams

You can have the best service offering in the world, but if your team and organisation isn't up to scratch, you’re never going to deliver on your promise.

If you struggle to attract good people, have high attrition rates, or are constantly dealing with...

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How to reduce costs and improve customer satisfaction

5 min read

How to reduce costs, improve customer satisfaction and make more money in the service industry with Lean

Lean has a long history in manufacturing, but over the last couple of decades, we’ve seen it increasingly applied to the service industry. 

Lean is about looking at processes from the customer’s perspective and taking out ‘waste’ - activities that add no...

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Are you giving your sales team the chance to succeed?

1 min read

Are you giving your sales team the chance to succeed? – why poor processes can let businesses down

With a raft of technologies available enabling ‘click and buy’, selling services or products has never been easier. So why are we still experiencing poor service?

Like me, I’m sure you have faced the same frustration of wanting to make a quick and simple...

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