Scaling operations delivers growth objectives - £4m over two years
Sectors: Conveyancing Industry: Legal
The challenge
The project scope included all functions and processes across all offices. The objective was to use our diagnostic service across people, processes and technology, to identify and recommend solutions to overcome constraints to growth.
The project scope included all functions and processes across all offices. The objective was to use our diagnostic service across people, processes and technology, to identify and recommend solutions to overcome constraints to growth.
Results
Client onboarding time reduced from days to minutes
Improved customer service, compliance, staff utilisation and morale
Significant efficiency improvements and introduction of online systems
Allowing solicitors to focus on business development and fee earning legal advice
Response
“Time Consulting Group has helped us to discover and implement significant efficiency improvements across our organisation. They have helped us develop an improvement roadmap for the organisation and have been instrumental in leading our culture change. The team alone could not have reached the depth of detail Time Consulting Group has achieved.”
Managing Director