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Professional Services

Four common challenges businesses experience with people-driven processes and how to overcome them

8 min read

Four common challenges businesses experience with people-driven processes and how to overcome them

In this article we discuss we four issues that businesses commonly experience around their people-driven processes and discuss ways they can be dealt with. 

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How to reduce costs and improve customer satisfaction

5 min read

How to reduce costs, improve customer satisfaction and make more money in the service industry with Lean

Lean has a long history in manufacturing, but over the last couple of decades, we’ve seen it increasingly applied to the service industry. 

Lean is about looking at processes from the customer’s perspective and taking out ‘waste’ - activities that add no...

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Are you giving your sales team the chance to succeed?

1 min read

Are you giving your sales team the chance to succeed? – why poor processes can let businesses down

With a raft of technologies available enabling ‘click and buy’, selling services or products has never been easier. So why are we still experiencing poor service?

Like me, I’m sure you have faced the same frustration of wanting to make a quick and simple...

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Fielding your strongest team

2 min read

A life in units (Part 4): ‘It’s just not cricket’ – fielding your strongest team

In the final part of our ‘life in units’ series, we look at the importance of understanding and planning around a team’s skills set.  We also consider the associated impact skill has on productivity, time waste and growth within the professional services...
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A life in units (Part 3): Too busy for help = too busy for change – Driving change in professional services

2 min read

A life in units (Part 3): Too busy for help = too busy for change – Driving change in professional services

Albert Einstein has been credited with saying that the definition of insanity is doing the same thing again and again and expecting different results.  In professional services, we often hear complaints about work and capacity issues, the common problems...

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A life in units (Part 2): Top Gun: Managing your ‘Maverick’

1 min read

A life in units (Part 2): Top Gun: Managing your ‘Maverick’ – management challenges in the professional services sector

Sat on a beanbag watching ‘Top Gun’ on a glitchy VHS tape as a teenager, I didn’t appreciate the common management challenges sitting behind the glitz, aviator sunglasses and fast jets.  As a professional adult, the situation is obvious - Maverick and...

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Driving revenue creation in the professional services sector

2 min read

A life in units (Part 1): Driving revenue creation in the professional services sector

At the end of each day, I religiously look at my fitness tracker to see how many steps I’ve taken and whether I’ve hit the magic 10,000. Who set the 10,000 though?  Word on the street suggests it’s a random target thought up and set by one of the fitness...

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