Private Equity

Are you leaving opportunities to increase exit returns on the table? Our project outcomes across multiple companies indicate that PE firms are not going deep enough to unlock the true capacity potential of an asset. 

From the first 100 days to exit we help your portfolio drive rapid and sustainable deal returns. With project outcomes regularly unlocking 10% capacity gains in year 1 and 30% over a 3 year investment period, we know what works and the things to avoid.

Financial Services

Talk to any mortgage operations manager about the future of the industry and four topics will emerge immediately: big data, simplification, performance management and automation. Does your strategy include these?

Working remotely during Covid, we reduced rework at onboarding through simplification and error proofing, stabilised fluctuations in demand using data science and automated transactions between third parties. With the addition of performance management best practice our client realised capacity gains of 25% in just 12 months! 

Legal Services

With many projects completed in Legal Services our knowledge and methods help law firms measure and manager case loads, adopt new technology and create a collaborative one company culture. We find solutions to common problems such as, high case loads and the related volume of emails, skills to deliver complex case work, fee earner ways of working, siloed teams along with poor capacity and performance management serve to prevent growth at scale.

Our most recent assignment was delivered remotely during Covid, where we helped our Conveyancing client increase capacity by 10%!

Insurance

Competition, disruptive tech and digital savvy consumers are accelerating the pace of change. Don’t get left behind! Omnichannel, integrated, digital experience is shaping the tomorrow of the insurance sector.

Our approach uses Lean engineering and automation to find and deliver capacity quickly in areas such as, onboarding, FNOL, policy admin, claims processing, document verification, underwriting and customer service, for Life, PI, P&C, Auto, Business, Marine, Home, Agri, Travel and Re-insurance.

Manufacturing

With a rich manufacturing heritage there are few problems we haven't seen before. From short stops through predictive maintenance to mixed model line design we have conducted 1000s of project over the last 35 years. We know what works and the things to avoid.

With many factors influencing productivity and effectiveness of core processes, our offerings  encompass everything from sales and order processing, asset productivity, lean training, lean warehousing and supply chain optimisation. 

Publishing

Many publishing companies still rely heavily on outdated people intensive process with many administrative tasks, disjointed processes, siloed teams and a never ending treadmill of rework.   

Facilities Management

With over 15 years experience working in the facilities management sector our Partners have delivered over £60m in efficiency gains, with impressive project outcomes including £15m field service margin improvement and £45m back office cost reduction.  

We help build sustainable operating models, using philosophies such as, Lean, digitalisation, automation, data science and best practice performance management. With changing expectations of investors, employees and customers, do you know if your operating model is fit for the future?

Estate Agents

Traditional Estate Agencies built around bricks, mortar and paper based processes are feeling the pressure to compete from many angles. From the rise of online agencies to outdated people intensive processes, funding and navigating the way to the next generation operating model is no easy task. Covid-19 has been a catalyst for positive change forcing investors and senior teams make the leap with home working and the use of new technology becoming the new normal. 

Through the design of a new operating model we helped our client, a national Estate Agency, to centralise regional office admin tasks saving £1m!